Workman Support Hub logo
Workman Support Hub logo

All articles

Shipping PolicyUpdated 3 months ago

INTERPRETATION AND DEFINITIONS


INTERPRETATION

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


DEFINITIONS

 For the purposes of this Disclaimer:

  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Workman Trading Company, LLC.

  • "Goods" refers to the items offered for sale on the Service.

  • "Orders" means a request by you to purchase goods from us.

  • "Service" refers to the website.

  • "Website" refers to Workman, accessible from https://workmanusa.com

  • "You" means the individual accessing the Service, the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


DOMESTIC SHIPPING POLICY


SHIPMENT PROCESSING TIMES

All Orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for Your Orders will be calculated and displayed at checkout.

Overnight delivery is only available for Orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.


SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES

Workman ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.


SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


CUSTOMS, DUTIES AND TAXES

Workman is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).


DAMAGES

Workman is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. 

 

ROUTE SHIPPING PROTECTION

We've partnered with Route Shipping Protection, to provide our customers peace of mind, knowing their order is protected should it become lost, stolen, or damaged while in transit.

WHAT DOES ROUTE SHIPPING PROTECTION PROVIDE

 

Route Shipping Protection, when purchased at checkout will provide reimbursement of the full amount paid for the affected order including shipping for a covered loss, when a valid claim is filed.

 

HOW DO I FILE A CLAIM FOR MY PROTECTED ORDER

If you purchased Route Shipping Protection with your order and your experience and issue with the delivery of your order, please email us at [email protected]

 

HOW DO I KNOW IF AN ISSUE IS COVERED

Orders that experience one of the following losses are covered by Route Shipping Protection:

"STOLEN PACKAGES"

 

If your package was marked as delivered but is nowhere to be found, a claim can be filed as soon as 5 days after the date the carrier marked the package as delivered but no later than 15 days.

 

"LOST PACKAGES"

 

If your package remains undelivered and there are no updates to the tracking for more than 7 consecutive days, you can file a claim on the 8th day, but no later than 30 days from the last tracking update.

 

"DAMAGED PACKAGES"

 

If your package is received damaged upon delivery, a claim can be filed immediately. Claims for damages beyond 7 days of delivery will not be approved.

 

Photos of all damaged items including shipping and packaging materials will be required.

CONTACT US

 If you have any questions about this Shipping Policy, You can contact Us:

Was this article helpful?
Yes
No