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Returns PolicyUpdated 6 months ago

Any unwanted product must be returned within 30 days from the moment your Workman Trading Co. order is delivered. Refunds will be issued back in the form of store credit.

WHAT ITEMS CAN I RETURN?

We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as item(s) are still in their original condition, you can return these within 30 days. Please see the below for any exceptions to this rule:

If an item is marked as 'Final Sale', this item is non-returnable.

  • Hats are non-returnable due to hygiene reasons.

  • All Bottles are non-returnable due to hygiene reasons.

  • Personalized items can't be returned.

To receive a refund for store credit, all items must be returned to us unworn/unused and in the same condition, you received them with their original packaging. If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

Please note that returns registered separately can't be returned in one package, even if they are from the same order. Combining the returns into the same package will slow down the refund process, so please package separately!

Please retain any proof of return postage receipts as we may need to view these as part of your return.


WHEN WILL I GET MY STORE CREDIT?

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.

  • We only offer refunds back in store credit to be used on our store. 

  • For purchases made by part-card or part-gift card, the refund will be applied to the gift card first.

  • Credits will be actioned as soon as possible from the date we receive your order back to our warehouse.


I'VE SENT A NON-WORKMAN ITEM BACK TO YOU, WHAT DO I DO?


Anything accidentally or incorrectly returned our way (that’s not a WORKMAN item) will be the responsibility of the sender, not Workman Trading Co.

 

We’ll always do our very best to help out, but unfortunately can’t make any promises!

POP-UP STORES RETURNS POLICY

Products purchased from a Workman Trading Co. event will be refunded with store credit in the full amount. We don’t provide cash refunds for products purchased at events. If you wish to return something from a pop-up store please contact Customer Support.


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